Your information.
Handled with care.
How enquiry and case-tracking information is used.
Your information
CERECA requires your name, email address, short description and consent to review and respond to an inquiry. Country, phone, amount lost, scam website and platform are optional. Case records and internal notes are stored privately in WordPress. The full submitted details and case number are emailed to info@cereca.com using our configured email provider. The notification Reply-To uses your validated email so our team can reply to you.
Case tracking
Tracking requires your unique case number and the email submitted with that same case. Existing cases use their stored email. No private access key is required. Matching details display only the stage, client-visible message and last update. Intake details and internal notes are not displayed. Keep your case number and email combination private. Never submit seed phrases, private keys, passwords, banking credentials or verification codes.
Technical information
The site and hosting provider may process technical logs and essential cookies to operate and secure the website. Hashed network identifiers are temporarily used for rate limiting. Contact, intake and tracking use POST requests and are excluded from caching. Repeated failed attempts may be limited to protect the site; validation failures do not consume the successful-submission allowance.
Sharing and retention
We use hosting and email service providers to operate the site and do not publish case details. Information may be disclosed when legally required. Contact us to request access, correction or deletion of inquiry information. Some records may need to be retained for legal obligations or disputes.
Contact
For privacy requests, email info@cereca.com. CERECA, 277 Park Ave, New York, NY 10172, United States.